At Re.Tarteeb, we care about your satisfaction and strive to provide a smooth and secure shopping experience.
If you're not fully satisfied with your purchase, you may request a return or exchange under the following conditions:
Return requests must be submitted within 3 days of receiving your order.
Items must be unused, in their original condition, and returned with the original packaging.
Products damaged due to misuse or missing original packaging are not eligible for return.
Contact us via [email protected] or +971507077745 with your order number and a photo of the item.
Once reviewed, we’ll arrange the return or send return shipping instructions.
Refunds are processed within 5–7 business days after we receive and inspect the item.
Shipping fees are non-refundable.
If the error was from our side (wrong item sent), we’ll cover the return shipping cost.